Shipping Policy (Domestic)

  1. All customized orders are shipped out depending on the “shipping Method” selected. In case of any delay, the YDS support team will contact you and inform you about the revised shipping schedule. This timeline does not include Saturdays, Sundays, and Public Holidays. Furthermore, in case of extreme weather or other conditions that are unfavorable, there may be ad hoc delays. The shipping options that can be selected are:

 

  • Rush Shipping - Shipped within 2 working days
  • Standard Shipping - Shipped within 5 working days
  • Pick Up From Store - Ready for pick up in 5 working days

 

  1. Couriers used - Based on the pincode for delivery, we choose the best possible service available. All orders are, by default, shipped using “Air Mode”. In any situation where Air service is not available, we switch to surface. At present, there is no option for you to select a delivery partner of your choice, as this is auto-assigned based on speed of delivery and reliability

 

  1. Cost of Shipping - Shipping charges are not included in the product cost. All shipping costs are a factor of the total order weight (Actual Weight). We charge Rs. 70 for the first 499 grams and Rs. 60 for every subsequent 500 grams.

 

  1. Once shipped, the orders usually take anywhere between 1 and 4 days to get delivered. This would depend on the delivery location. Orders sent using surface mode will take longer than those sent in Air.

 

  1. Tracking Details for orders that are shipped can be found under order details on the dashboard. We use WareIQ as our exclusive aggregator.

 

  1. Last-mile services usually make 3 attempts to deliver an order. In case of customer unavailability, the products will be returned to our warehouse and classified as an “RTO” (Return to Origin)

 

  1. Cash on delivery will be collected directly from the customer.

 

  1. Any order that is “Lost In Transit” will be notified to you once YourDesign Store receives a notice of the same from the partner. In such cases, you have the option of either receiving a full refund or asking for a new product/s to be sent.

 

  1. In the event that you have not received the parcel, however, the tracking clearly shows that the parcel is delivered, you will need to raise a ticket for this within 48 hours of the delivery being made. Any tickets received after 48 hours will not be encouraged.

 

  1. OTP Deliveries - Most deliveries made by us are OTP compliant. Customers will be handed over the parcel only by sharing this OTP

 

  1. In case any order is received in a damaged condition, the customer is encouraged to either reject the parcel or take a video of the same during the process of unboxing.