Return to Origin

An RTO is any order that has been returned to the original sender (In this case, YourDesign Factory and Warehouse) after unsuccessful delivery attempts to the final customer.

Usually, any logistics service will attempt to deliver the products three times to a customer. In case all of these attempts are unsuccessful, the package will then be sent back to the original sender (Us).

When an order is returned to the YourDesign Factory and Warehouse, it is stored at no cost to you. All orders that are returned will reflect as an “RTO” section under “Order” in your account. Here you can choose to re-ship the order by contacting our customer care at support@yourdesignstore.in. All orders will be stored for a period of 60 days. Post this period, the order/package will be disposed of.

Types of Rejections

In the case that an order is delivered to you but you wish to return or exchange the product, then this is termed as a “Customer Reject”. Please note that YourDesign Store allows for returns by a customer for the following scenarios:

(a) The merchandise itself is flawed - This includes incorrect sizing, damaged fabric, or a product with any manufacturing defect;

(b) The product has been delivered after the defined delivery period  (Without Your Design informing the customer in advance);

(c) The design of the final product is different from the final design submitted by the customer

(d) The dimension of the design is different by more than 15% from that submitted in the order.

Scenario 1 - Valid Customer Reject

In case the reason for rejection falls under any of the above, then we will ensure that the product is replaced or the value of the order is refunded. In all such cases, you will need to write an email to support@yourdesignstore.in and share valid proof of the product defect/damage. In all such written communication, the following is mandatory:

• Specify the Order#
• Clear images of the product where the issue is highlighted
• For all issues about sizing, please share an image with a measuring tape as a reference
• All claims are to be made within 7 days of delivery

Scenario 2 - Invalid Customer Reject

In case the reason for rejection is outside the purview of what YourDesign allows, then it will be classified as an Invalid Reject. Take, for example, a customer changed their mind or the customer feels they should have ordered a smaller size. Since these are on-demand custom orders, we do not entertain rejects like this, so no action will be taken from our side.

All valid rejections will be -

If Replaced - Replaced within 7 working days

If Refunded - Refunded within 5 to 7 working days